Important notes:
1. Barts Computers will require access to your premises to be able to install your connection.
2. Installation is to a single point and does not include additional points or configurations.
3. Installation will be scheduled once the installation fee and any pro-rata fee has been paid, and the customer forms have been completed and submitted to admin. (admin@barts.co.za)
4. Internet connections will not be activated until all installation costs have been settled in full.
5. For rental installations, all wireless equipment supplied by BARTS Computers remains the sole property of BARTS Computers (including the pole, bracket, router, beam and cables) and is rented for the duration of the service. Where equipment is purchased by the customer, ownership will transfer to the customer once payment has been received in full.
6. BARTS Computers will not be held liable for the replacement of any BARTS-owned rental equipment that has been damaged due to lightning, power surges, vandalism or theft, subject to applicable law. The customer will be responsible for the replacement cost of such equipment.
7. If you do require any additional booster/s, BARTS Computers does keep stock on hand. Additional boosters/extenders are purchased by you and thus remain your property.
8. BARTS Computers will not be held responsible for any network/internet issues due to additional wireless equipment installed privately by you or a third-party installer.
9. Clients are required to contact our technical department for advice about compatibility of the wireless booster/s prior to purchasing from another supplier. (Support number: 082 979 0671)
10. Should you wish to terminate your services, you will be required to provide BARTS Computers with reasonable access to your premises to remove any BARTS-owned rental equipment.
11. Monthly subscriptions are to be paid within 7 days after your invoice has been generated. Should you default in your monthly subscription, your line will be suspended, and you will be billed a R150.00 reconnection fee. Your line will only be reconnected once payment has been made in full.
12. Should your account remain unpaid for three (3) consecutive months, Barts Computers reserves the right, subject to applicable law, to recover its equipment (Pole, Bracket, Router, Beam, Cables) from your premises. You will remain liable for all outstanding fees owed up to the date of recovery as well as the equipment's replacement value if it can't be recovered.
13. Kindly note that installation fees are non-refundable.
14. BARTS Computers reserves the right to amend these Terms and Conditions from time to time, subject to applicable law.
Standard Use Policy & Conditions
Network Abuse:
BARTS Computers does not in any way support spam or any form of network abuse. Enforcement of the BARTS Computers Terms and Conditions as well as its Acceptable Use Guidelines for reasons of spam or network abuse will result in suspension or termination of account access privileges.
Complaints regarding Illegal Use or System or Network Security issues should be sent to support@barts.co.za. Complaints regarding Spam or any other email abuse should be sent to support@barts.co.za. These policies are directly in line with those provided by our upstream ISP provider.
Illegal Use:
The Barts Computers Network may be used only for lawful purposes. Transmission, distribution, or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.
Cancellation:
You may end the Wireless Service by submitting one full calendar month's written notice to us. Once your cancellation month is complete, we will send our technicians to your property to recover our equipment.
Non-payment and Suspensions:
Non-payment of your account will result in your service being suspended, and a reconnection fee of R150.00 will be charged to your account. Should your account remain unpaid for three (3) consecutive months, this will constitute a material breach of contract, BARTS Computers reserves the right, subject to applicable law, to recover its rental equipment from the premises. You will remain liable for (i) all outstanding fees owed up to the date of recovery, and (ii) the full replacement/purchase value of the equipment if recovery cannot be done.
Updating of these Terms and Conditions
BARTS Computers reserves the right to change, modify, add to, or remove from portions or the whole of these Terms and Conditions from time to time.
Downtime and Service
BARTS Computers will endeavour to attend to reported connection faults as soon as reasonably possible. Where the fault is within BARTS Computers control, BARTS will endeavour to restore the service within six hours where reasonably practicable.
Conduct
Abusive behaviour, including (but not limited to) aggression, offensive language (cursing) or conduct, including threats or any type of intimidation on a forum or directed at BARTS COMPUTERS or its staff will be deemed abusive and will not be tolerated. Such conduct may constitute a violation and BARTS COMPUTERS reserves the right to suspend or terminate Services to a Customer in such cases.
Limitation of Liability
Save to the extent otherwise provided for in the Agreement or where the Subscriber is entitled to rely on or receive, by operation of law, any representations, warranties or guarantees, BARTS COMPUTERS does not make or provide any express or implied representations, warranties or guarantees regarding the availability, accuracy, reliability, timeliness, quality or security of any product or service.
In addition to, and without prejudice to any other limitations of liability provided for in the Agreement and to the fullest extent permitted by applicable law, BARTS COMPUTERS shall not be liable to the Subscriber for any direct damages howsoever arising and neither party shall be liable to the other for any special, indirect, incidental, consequential or punitive damages arising out of or relating to the Agreement, whether resulting from negligence, breach or any other cause. To the extent that a competent court or tribunal or other competent dispute resolution body or authority finally determines, notwithstanding the exclusion contained in this clause, that BARTS COMPUTERS is liable to the Subscriber for any damages, BARTS COMPUTERS’ liability to the Subscriber for such damage, howsoever arising, shall be limited to the amounts paid by the Subscriber under the Agreement in consideration for a service or product during the duration of this agreement in respect of the service or product which gave rise to the liability in question.
BARTS COMPUTERS shall not be liable to the Client for any costs, damages or losses incurred or sustained by the client and arising from any defect in the operation of the Network, or the suspension of operation of the system. In no event will BARTS COMPUTERS be liable for any incidental or consequential loss or damages resulting from any failure or suspension of operation of the Network, or interference with the service.
Connection Faults, connection quality and repairs
BARTS COMPUTERS will be entitled to assume that the wireless link of a Customer is in good working order until such time as the Customer advises BARTS COMPUTERS’ support or office of any problems, service breaks, or poor quality of the service. Any faults, service interruptions or issues relating to service quality should be reported to BARTS Computers through the appropriate support channels. We do not offer 24/7 support. During office hours the branch office of BARTS Computers should be contacted directly to report any faults. BARTS Computers will use reasonable endeavours to restore the service as soon as reasonably possible. The rendering of Internet services will always be on a “best effort” basis and many factors may contribute to intermittent degradation in Internet service quality that are not necessarily under our control If BARTS Computers determines that the reported fault was caused by the Customer, the Customer shall be liable for payment of the relevant call-out charge as stipulated by BARTS Computers from time to time. The absolute preferred method to get support is through the BARTS Support WhatsApp system.
BARTS COMPUTERS operates and maintains the BARTS Network infrastructure. We want to advise Customers that due to the nature of the Telecommunication industry, the Internet that the end user receives depends on many third-party providers who provide services separate but interrelated to one another and to BARTS. The cooperation and services of all these providers as a whole, makes the internet possible. Customers accept and acknowledge this fact. BARTS will always use its best endeavours to ensure services are operational at all times but cannot warrant a 24-hour, 7-day a week service without interruption. Fibre faults are not the responsibility of BARTS. The last mile Fibre suppliers (FNO) are responsible for their own infrastructure maintenance, repairs and any other fibre related service request. For this reason, BARTS will not be liable, nor will we reimburse the Customer for any Fees paid or costs incurred by the Customer for Services which has been interrupted or was non-operational for any period of time. Customers acknowledge that BARTS Computers may rely on third-party infrastructure and service providers, and that certain faults or interruptions may therefore be outside BARTS Computers' reasonable control. BARTS will however always where at all possible, notify customers as soon as we became aware of a fault or interruption in the service we provide. Because of the many third parties involved, the supply of internet services will always be on a "best effort" basis.
Equipment, property damage & liability
BARTS Computers & Network takes reasonable care when supplying and installing equipment at the customer's premises. However, the customer acknowledges that equipment may be installed on roofs, walls, poles, towers, ceilings, external structures, or other elevated or exposed areas and that unforeseen circumstances may occur.
To the maximum extent permitted by applicable law, BARTS Computers shall not be liable for any loss, damage, breakage, or consequential loss to the customer's property or third-party property arising from or relating to BARTS equipment, including but not limited to:
• Buildings, walls, roofs, ceilings, gates, fencing or other structures
• Vehicles parked or situated near the installation
• Cell phones, computers, televisions, routers, appliances or other electronic devices
• Furniture, equipment or other personal/business property
• Damage caused by equipment falling, becoming detached, being displaced, or being affected by weather, wind, lightning, electrical events, vandalism, tampering or other circumstances beyond BARTS reasonable control.
The customer is responsible for informing BARTS of any known structural defects, unsafe mounting surfaces, environmental hazards, or other conditions that may affect the safe installation or operation of the equipment.
The customer further agrees not to move, disconnect, modify, tamper with, or interfere with BARTS equipment or its mounting without prior written approval from BARTS.
Where damage results from the customer's actions, negligence, unauthorized interference, failure to maintain the installation environment, or failure to disclose relevant hazards, the customer may be responsible for any resulting costs, repairs or replacement.